Booking, Cancellation & Guest Policy

Booking & Deposit
A 35% non-refundable deposit is required to secure your booking. Your booking is not confirmed until the deposit has been received.
The remaining balance must be paid by the due date provided at the time of booking.
By making a booking, you acknowledge and agree to our booking, cancellation and guest policies.
Cancellation Policy
We understand that plans can change; however, due to the advance planning and costs involved in arranging accommodation, experiences and suppliers, our cancellation policy is strictly enforced.

• The 35% deposit is non-refundable.

• Cancellations made more than 6 weeks prior to your retreat may be eligible for any applicable refund of amounts paid above the non-refundable deposit, subject to any costs already incurred on your behalf.

• Cancellations within 6 weeks of the retreat date are non-refundable, and all monies paid, including the deposit, will be forfeited.

• We are unable to offer refunds for late cancellations, changes of mind, failure to attend or guests who leave the retreat early.

• We strongly recommend taking out travel insurance that covers cancellation and unforeseen circumstances.
   

Guest Waiver & Responsibility
All guests are required to complete and sign a Guest Waiver prior to attending the retreat.
Guests are responsible for their own personal belongings, conduct and participation in activities. Luxe Hen’s Escapes South West is not responsible for loss, theft or damage to personal belongings.
Guests may also be held responsible for any damage to accommodation, furnishings or property caused by themselves or members of their group, including any costs associated with loss or deduction of an accommodation bond.
Guests participate in activities, experiences and use facilities at their own discretion and must follow all reasonable safety instructions provided by Luxe Hen’s Escapes South West, accommodation providers and activity operators.

Alcohol & Guest Responsibility 🥂
Guests are responsible for their own alcohol consumption and must drink responsibly at all times. Luxe Hen’s Escapes South West accepts no responsibility for alcohol-related illness, intoxication, injury or any consequences arising from a guest’s decision to consume alcohol, to the extent permitted by law.
Guests are responsible for knowing their own limits and for making safe choices regarding alcohol consumption. If a guest chooses to drink, they do so at their own discretion and responsibility.
We reserve the right to limit or refuse alcohol to any guest who is intoxicated, behaving unsafely or placing themselves or others at risk.

Activities & Experiences
Some activities may involve physical activity, heat, cold exposure, water, food, alcohol or other potential risks. Guests must advise us of any relevant dietary requirements, allergies or other considerations before participating.
Guests participate voluntarily and are responsible for following the instructions of the relevant activity provider.

Changes to Your Booking
Where possible, we will do our best to accommodate changes to guest numbers or selected experiences. However, changes may incur additional costs and are subject to availability.
We reserve the right to make reasonable changes to the itinerary where required due to supplier availability, weather, safety concerns or circumstances outside our control. Where a particular experience becomes unavailable, we will endeavour to provide a suitable alternative.

Acceptance of These Terms
By paying your deposit and confirming your booking, you acknowledge that you have read and agreed to these Booking, Cancellation & Guest Policies.
All guests must also complete the required Guest Waiver before attending the retreat.
Luxe Hen’s Escapes South West reserves the right to refuse or cancel a booking where a guest's behaviour presents a safety risk, causes significant disruption or results in damage to property.